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Do
you worry about how productive
your people are? |
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| Automatic Call Distribution (ACD) may save you worry and money. It enables you to monitor how many calls are coming into your office, and how long your people are spending on the phone with whom, so you can better understand your people and communication expenses. You can also monitor how many calls are queued, wait times, and abandoned calls as they are happening (real-time). |  |
| One of our clients, an insurance company, with a staff of 20 agents, tells us ACD paid for itself in one month. ACD reports helped them understand if they had enough agents for incoming call traffic, and if they had the right people. | Reviewing a Call Accounting report to understand employee productivity. |
| Most clients that we serve have found ACD and Call Accounting extremely easy to use. One commented shortly after Call Accounting was installed, "We've taken that many calls in one day??? I'm going to need to add more staff to meet the needs of our patients." | |
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ACD is a relatively low cost option for almost any phone system. Call Accounting is a lower cost alternative without real-time activity monitoring. One of our technical support staff would be pleased to help you evaluate if it would make sense for your business. We can also arrange a visit to one of our client installations to give you a better feel for the benefits that either ACD or Call Accounting can bring to your business. |
 a Vodavi Discovery CA Call Center report |
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